Apple Certified Mac Technician 2017

Apple Technician Training.jpeg
Apple Technician Training.jpeg

Apple Certified Mac Technician 2017


Apple Certified Mac Technician (ACMT) 2017 is a four-day course that enables participants to become certified to troubleshoot and repair Mac computers.



Apple Certified Mac Technician (ACMT) 2017 is a four-day course that enables participants to become certified to troubleshoot and repair Mac computers. Interactive discussions and hands-on exercises guide participants through macOS setup, maintenance, features, and associated services. Participants also learn how to troubleshoot macOS and Mac hardware and perform repairs on Mac computers. Participants’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs.

Who should attend

This course is intended for anyone who wants to become certified to repair and troubleshoot macOS devices.

What you’ll learn

  • Use Disk Utility to prepare a volume for macOS and describe the macOS installation process using both the Mac App Store and macOS Recovery.
  • Identify the proper way to migrate data from one Mac to another using the data migration tools in macOS.
  • Identify the power states of a Mac running macOS and describe how to troubleshoot power states on Mac models that don't have a sleep indicator light.
  • Identify the different types of accounts in macOS and describe the capabilities of those accounts, including keychain and password options.
  • Identify and describe various security settings for macOS, including Gatekeeper, FileVault 2, Firewall, Firmware (EFI) password, location service settings, and more.
  • Describe how to use Time Machine in macOS to create, restore, and manage a secure backup for a customer. 
  • Describe how to configure and use macOS features, such as Spotlight and Mission Control.
  • Use System Preferences in macOS and Apple accessories to configure a wired or Wi-Fi connection to an existing network and securely share data over that network.
  • Use tools in macOS to configure online services, such as an Apple ID account, iCloud, Mail, and Continuity.
  • Troubleshoot, evaluate, and isolate a given issue with a Mac to learn how to resolve it.
  • Given an isolated issue, categorize it as hardware (including accidental damage), software, or environmental, or as an educational opportunity.
  • Identify the online resources necessary to ensure that a given Mac model is serviced properly and safely.
  • Describe the purpose of specified diagnostic tools.
  • Use Apple documentation, approved tools, and appropriate service strategies to safely repair various
    Mac computers.


  • You must successfully complete the Apple Service Fundamentals exam (SVC-17A).

Course Outline

macOS Setup and Maintenance
Participants learn about macOS installation and recovery. Participants identify the hardware and software requirements for installation, discuss the upgrade and preparation process, and explain hard drive formatting and partition types. Participants also identify top troubleshooting issues and discuss builds and using Apple Service Toolkit for troubleshooting macOS build issues.

macOS User Accounts
Participants compare and contrast user account capabilities, add and delete users, and learn about built-in password tools. Participants also discuss keychain passwords and how to resolve keychain password discrepancies. 

macOS Security
Participants explore the security and privacy features in macOS.

macOS File System
In this lesson, participants learn about the default file folders created during a macOS installation.

macOS Permissions
Participants identify, describe, and configure different file and folder permissions in macOS. Participants also identify appropriate built-in tools and techniques to help isolate and resolve permissions issues.

Time Machine
Participants describe how to use Time Machine in macOS to create, restore, and manage a secure backup for a customer. Participants use Time Machine and explore its features.

Power Management
Participants discuss and then perform activities involving power management, including identifying resources and best practices for managing power on Mac systems.

macOS Networks
Participants identify how to isolate and resolve environmental, educational, and device issues related to wireless and wired networks. Participants also discuss troubleshooting tools and techniques to use when isolating connection issues related to the Mac. Participants identify different ways to connect to a Mac and to share files, using AirDrop and macOS File Sharing. Participants can configure a Bluetooth device in macOS.

macOS Troubleshooting Tools
Participants learn about the troubleshooting tools that are available in macOS. Participants complete mini hands-on labs to practice using various troubleshooting utilities and techniques to resolve issues.

Troubleshooting Startup
Participants are guided through the startup process and challenged with relevant customer scenarios and issues that can occur during startup.

Mac Troubleshooting
Participants learn to use systematic troubleshooting to evaluate, isolate, and resolve environmental, educational, and device issues presented by customers.

Service Guides
Participants identify the components of and proper way to use a service guide.

Mac Diagnostics
Participants identify and use various hardware service diagnostics tools.

Repairing All Macs
Participants identify the various tools and supplies they need to safely service all Mac models. They describe various connector types and determine how to identify and service accidental damage.

Servicing Macs
Participants observe the proper ways to repair various Mac models, and then duplicate those steps themselves.