macOS Support Essentials


macOS Support Essentials


macOS Support Essentials is a three-day course that teaches the best ways to support macOS users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience. On the fourth day, you'll test your knowledge by taking the macOS Support Essentials Exam to earn your Apple Certified Support Professional (ACSP) certification.


Registration includes: Classroom training, certification exam, course book, study materials, Exam Pass Guarantee, snacks, beverages, and peer networking opportunities.


This course takes you deep inside macOS, offering in-depth, step-by-step guidance on everything from installing and configuring macOS to managing networks and system administration. Through practical, hands-on lessons, you'll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS and systematically prepare for Apple Certified Support Professional (ACSP) certification or recertification.

Who should attend

  • Help desk specialists, technical coordinators, systems engineers, technical support personnel, service technicians, technology specialists, and others who support Mac users in education or business organizations

What you’ll learn

  • How to use macOS tools and resources to troubleshoot macOS

  • macOS features and functionality, including how to find more information

  • How to prepare for Apple Certified Support Professional (ACSP) certification