macOS Support Essentials 10.12


macOS Support Essentials 10.12


macOS Support Essentials 10.12 is a three-day course that gives you a tour of macOS Sierra and describes the best ways to support macOS Sierra users. The course includes lectures and hands-on exercises that provide real-world experience.



This course takes you deep inside macOS Sierra, offering in-depth, step-by-step guidance on everything from installing and configuring Sierra to managing networks and system administration. Through practical, hands-on lessons, you'll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Sierra and systematically prepare for Apple Certified Support Professional (ACSP) 10.12 certification or recertification.

Who should attend

  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, and others who support Mac users in education or business organizations

What you’ll learn

  • The macOS troubleshooting process
  • How to use macOS tools and resources to troubleshoot macOS
  • macOS features and functionality, including how to find more information about macOS
  • How to prepare for Apple Certified Support Professional (ACSP) certification

macOS knowledge and basic troubleshooting experience

Course Outline
Part 1: Installation and Configuration

• Install macOS Sierra
• Set Up and Configure macOS
• Use macOS Recovery
• Update macOS Software 

Part 2: User Accounts

• Manage User Accounts
• Manage User Home Folders
• Manage System Security
• Manage Keychain Access 

Part 3: File Systems and Storage

• Manage File Systems and Storage
• Manage FileVault
• Manage Permissions and Sharing 

Part 4: Data Management

• Use Hidden Items, Shortcuts, and File Archives
• Manage System Resources
• Use Metadata and Spotlight
• Manage Time Machine 

Part 5: Applications and Processes

• Install Applications
• Manage Documents
• Manage and Troubleshoot Applications 

Part 6: Network Configuration

• Manage Basic Network Settings
• Manage Advanced Network Settings
• Troubleshoot Network Issues 

Part 7: Network Services

• Manage Network Services
• Manage Host Sharing and the Personal Firewall 

Part 8: System Management

• Troubleshoot Peripherals
• Manage Printing and Scanning
• Troubleshoot Startup and System Issues 

Get certified 

Demonstrate your knowledge by passing the macOS Support Essentials 10.12 exam and earning the Apple Certified Support Professional 10.12 certification. Learn More >