macOS Support Essentials 10.12


macOS Support Essentials 10.12


macOS Support Essentials 10.12 is a three-day course that gives you a tour of macOS Sierra and describes the best ways to support macOS Sierra users. The course includes lectures and hands-on exercises that provide real-world experience.



This course takes you deep inside macOS Sierra, offering in-depth, step-by-step guidance on everything from installing and configuring Sierra to managing networks and system administration. Through practical, hands-on lessons, you'll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Sierra and systematically prepare for Apple Certified Support Professional (ACSP) 10.12 certification or recertification.

Who should attend

  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run macOS

What you’ll learn

  • The macOS troubleshooting process
  • How to use macOS tools and resources to troubleshoot macOS
  • macOS features and functionality, including how to find more information about macOS
  • How to prepare for Apple Certified Support Professional (ACSP) certification

macOS knowledge and basic troubleshooting experience