macOS Support Essentials 10.13

High Sierra.jpg
High Sierra.jpg

macOS Support Essentials 10.13


macOS Support Essentials 10.13 is a three-day course that teaches the best ways to support macOS High Sierra users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience. On the fourth day, you'll test your knowledge by taking the macOS Support Essentials 10.13 Exam to earn your Apple Certified Support Professional (ACSP) certification.


Registration includes: Classroom training, certification exam, course book, study materials, Exam Pass Guarantee, snacks, beverages, and peer networking opportunities.


This course takes you deep inside macOS High Sierra, offering in-depth, step-by-step guidance on everything from installing and configuring High Sierra to managing networks and system administration. Through practical, hands-on lessons, you'll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS High Sierra and systematically prepare for Apple Certified Support Professional (ACSP) 10.13 certification or recertification.

Who should attend

  • Help desk specialists, technical coordinators, systems engineers, technical support personnel, service technicians, technology specialists, and others who support Mac users in education or business organizations

What you’ll learn

  • How to use macOS High Sierra tools and resources to troubleshoot macOS High Sierra

  • macOS High Sierra features and functionality, including how to find more information

  • How to prepare for Apple Certified Support Professional (ACSP) 10.13 certification

Recommended knowledge

Course Outline

Installation and Configuration
Update, Upgrade, and Reinstall macOS High Sierra, Set Up and Configure macOS, Use the Command-Line Interface, Use macOS Recovery. 

User Accounts
Manage User Accounts, Manage User Home Folders, Manage macOS Security, Manage Password Changes with Keychain Access.

File Systems and Storage
Manage File Systems and Storage, Manage Encryption with FileVault, Manage Permissions and Sharing. 

Data Management
Use Hidden Items, Shortcuts, and File Archives, Manage System Resources, Use Metadata and Spotlight, Manage Time Machine.

Apps and Processes
Install Apps, Manage Documents, Manage and Troubleshoot Apps.

Network Configuration
Manage Basic Network Settings, Manage Advanced Network Settings, Troubleshoot Network Issues. 

Network Services
Manage Network Services, Manage Host Sharing and the Personal Firewall.

System Management
Troubleshoot Peripherals, Manage Printers and Scanners, Troubleshoot Startup and System Issues.


Become an Apple Certified Support Professional
Demonstrate your knowledge by passing the macOS Support Essentials 10.13 Exam to earn your Apple Certified Support Professional (ACSP) 10.13 certification.
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